Q & A

Here you will find answers to the most frequently asked questions from our customer service.

Security and emails from Faktura Danmark

Spam or phishing emails may occur that appear to be sent from Faktura Danmark.
These emails are not sent from our systems, and we have confirmed that there has been no breach of our IT security.

• We never send unsolicited Excel files.
• Emails can be forged (spoofed) and appear to be sent from @fakturadanmark.dk without actually being so.
• If you are unsure about an email, we recommend deleting it and contacting us.

Contact us at
kundeservice@fakturadanmark.dk
if you are uncertain about an enquiry.

Electronic invoice (e-invoice)

Do you send electronic invoices?

Yes. We send electronic invoices via the Peppol network in the correct format (e.g. OIOUBL).
If the recipient can receive e-invoices, we can send it.

Is a PDF invoice the same as an electronic invoice?

No. A PDF is not an electronic invoice.
An electronic invoice is sent in a structured format via Peppol and is automatically received in the recipient’s system.

Do I need to know which format the recipient requires?

No. We take care of that for you. We verify the recipient and send the invoice in the correct format.

Can you send to both public and private recipients?

Yes. We send invoices to, among others:

• Municipalities and regions
• Public authorities and institutions
• Private companies
• Danish and foreign recipients (where possible)

Submission and status

How do I send my invoice to you?

You send the invoice as PDF, Word, or Excel to the email address that matches your solution
(e.g. standard@fakturadanmark.dk).

Will I receive confirmation that the invoice has been sent?

Yes. You will receive a status report showing whether the invoice has been processed and sent correctly.

What is the status report used for?

The status report is your documentation that the invoice has been processed.
It also shows if there are errors or missing information, or if action is required from your side.

What if the recipient cannot see the PDF attachment?

Some recipient systems do not support viewing PDF attachments.
The e-invoice itself may still have been delivered correctly via Peppol.
If there is any doubt, we are happy to help trace the delivery.

Note: Faktura Danmark is responsible for delivery to Peppol/NemHandel,
not for the recipient’s internal systems.

Payment and changes

If payment is missing – can you send reminders?

No. We do not handle payments. Any payment reminders must be sent directly to your customer.

Can an invoice be cancelled after submission?

Yes – if you contact us quickly.
Please email
kundeservice@fakturadanmark.dk
as soon as possible after submission.

What if my invoice has many line items?

We can handle up to 50 line items.
If there are more, the invoice can be split into multiple invoices,
or sent with a total amount and a detailed specification as an attachment.
Contact us if you are unsure.

Subscription and termination

Is there a subscription or commitment?

No. There is no subscription, no commitment, and no notice period.
You only pay for the invoices you send.

How do I stop being a customer?

You simply stop submitting invoices.

Terms and conditions

You can read our terms and conditions here:

Terms and Conditions (PDF)