{"id":28,"date":"2026-01-07T19:52:58","date_gmt":"2026-01-07T19:52:58","guid":{"rendered":"https:\/\/fakturadanmark.dk\/?page_id=28"},"modified":"2026-01-28T14:49:27","modified_gmt":"2026-01-28T14:49:27","slug":"q-a","status":"publish","type":"page","link":"https:\/\/fakturadanmark.dk\/?page_id=28","title":{"rendered":"Q &#038; A"},"content":{"rendered":"<p><!-- Faktura Danmark \u2013 Q&A (HTML) --><\/p>\n<section style=\"max-width: 900px; margin: 0 auto; padding: 24px 16px; line-height: 1.65;\">\n<p style=\"margin: 0 0 18px;\"><strong><em>Her finder du svar p\u00e5 de mest stillede sp\u00f8rgsm\u00e5l til vores kundeservice.<\/em><\/strong><\/p>\n<hr style=\"margin: 22px 0; opacity: .25;\" \/>\n<p><!-- Sikkerhed --><\/p>\n<h2 style=\"margin: 0 0 10px; font-size: 22px;\">Sikkerhed og mails fra Faktura Danmark<\/h2>\n<p style=\"margin: 0 0 10px;\">Der kan forekomme spam- eller phishing-mails, som udgiver sig for at v\u00e6re sendt fra Faktura Danmark.<br \/>\nDisse mails er <strong>ikke sendt fra vores systemer<\/strong>, og vi har f\u00e5et bekr\u00e6ftet, at der ikke er sket brud p\u00e5 vores IT-sikkerhed.<\/p>\n<ul style=\"margin: 0 0 18px; padding-left: 18px;\">\n<li>Vi sender <strong>aldrig uopfordrede Excel-filer<\/strong>.<\/li>\n<li>Mails kan forfalskes (spoofing) og fremst\u00e5 som sendt fra @fakturadanmark.dk uden at v\u00e6re det.<\/li>\n<li>Er du i tvivl om en mail, anbefaler vi, at du sletter den og kontakter os.<\/li>\n<\/ul>\n<p style=\"margin: 0;\">Kontakt os p\u00e5 <a href=\"mailto:kundeservice@fakturadanmark.dk\">kundeservice@fakturadanmark.dk<\/a>, hvis du er usikker p\u00e5 en henvendelse.<\/p>\n<hr style=\"margin: 22px 0; opacity: .25;\" \/>\n<p><!-- E-faktura --><\/p>\n<h2 style=\"margin: 0 0 10px; font-size: 22px;\">Elektronisk faktura (e-faktura)<\/h2>\n<h3 style=\"margin: 14px 0 6px; font-size: 18px;\">Sender I elektroniske fakturaer?<\/h3>\n<p style=\"margin: 0 0 14px;\">Ja. Vi sender elektroniske fakturaer via <strong>Peppol-netv\u00e6rket<\/strong> i korrekt format (fx OIOUBL).<br \/>\nHvis modtageren kan modtage e-faktura, kan vi sende den.<\/p>\n<h3 style=\"margin: 14px 0 6px; font-size: 18px;\">Er en PDF-faktura det samme som en elektronisk faktura?<\/h3>\n<p style=\"margin: 0 0 14px;\">Nej. En PDF er <strong>ikke<\/strong> en elektronisk faktura.<br \/>\nEn elektronisk faktura sendes i et struktureret format via Peppol og modtages automatisk i modtagerens system.<\/p>\n<h3 style=\"margin: 14px 0 6px; font-size: 18px;\">Skal jeg vide, hvilket format modtageren kr\u00e6ver?<\/h3>\n<p style=\"margin: 0 0 14px;\">Nej. Det klarer vi for dig. Vi kontrollerer modtageren og sender fakturaen i korrekt format.<\/p>\n<h3 style=\"margin: 14px 0 6px; font-size: 18px;\">Kan I sende til b\u00e5de offentlige og private?<\/h3>\n<p style=\"margin: 0 0 8px;\">Ja. Vi sender bl.a. til:<\/p>\n<ul style=\"margin: 0 0 18px; padding-left: 18px;\">\n<li>Kommuner og regioner<\/li>\n<li>Offentlige institutioner<\/li>\n<li>Private virksomheder<\/li>\n<li>Danske og udenlandske modtagere (hvor muligt)<\/li>\n<\/ul>\n<hr style=\"margin: 22px 0; opacity: .25;\" \/>\n<p><!-- Indsendelse og status --><\/p>\n<h2 style=\"margin: 0 0 10px; font-size: 22px;\">Indsendelse og status<\/h2>\n<h3 style=\"margin: 14px 0 6px; font-size: 18px;\">Hvordan sender jeg min faktura til jer?<\/h3>\n<p style=\"margin: 0 0 14px;\">Du sender fakturaen som <strong>PDF, Word eller Excel<\/strong> til den mailadresse, der passer til din l\u00f8sning<br \/>\n(fx <strong>standard@fakturadanmark.dk<\/strong>).<\/p>\n<h3 style=\"margin: 14px 0 6px; font-size: 18px;\">F\u00e5r jeg en bekr\u00e6ftelse p\u00e5, at fakturaen er sendt?<\/h3>\n<p style=\"margin: 0 0 14px;\">Ja. Du modtager en <strong>statusrapport<\/strong>, som viser om fakturaen er behandlet og sendt korrekt.<\/p>\n<h3 style=\"margin: 14px 0 6px; font-size: 18px;\">Hvad skal jeg bruge statusrapporten til?<\/h3>\n<p style=\"margin: 0 0 14px;\">Statusrapporten er din dokumentation for, at fakturaen er behandlet. Den viser ogs\u00e5, hvis der er fejl eller mangler,<br \/>\neller hvis der kr\u00e6ves handling fra din side.<\/p>\n<h3 style=\"margin: 14px 0 6px; font-size: 18px;\">Hvad hvis modtageren ikke kan se PDF-bilaget?<\/h3>\n<p style=\"margin: 0 0 10px;\">Nogle modtagersystemer underst\u00f8tter ikke visning af PDF-bilag. Selve e-fakturaen kan stadig v\u00e6re korrekt leveret via Peppol.<br \/>\nHvis der er tvivl, hj\u00e6lper vi gerne med at spore leveringen.<\/p>\n<p style=\"margin: 0 0 18px; font-size: 14px; opacity: .85;\"><strong>Bem\u00e6rk:<\/strong> Faktura Danmark er ansvarlig for levering til Peppol\/NemHandel, ikke for modtagerens interne systemer.<\/p>\n<hr style=\"margin: 22px 0; opacity: .25;\" \/>\n<p><!-- Betaling og \u00e6ndringer --><\/p>\n<h2 style=\"margin: 0 0 10px; font-size: 22px;\">Betaling og \u00e6ndringer<\/h2>\n<h3 style=\"margin: 14px 0 6px; font-size: 18px;\">Mangler jeg betaling \u2013 kan I rykke?<\/h3>\n<p style=\"margin: 0 0 14px;\">Nej. Vi formidler ikke betaling. Eventuelle rykkere skal rettes direkte til din kunde.<\/p>\n<h3 style=\"margin: 14px 0 6px; font-size: 18px;\">Kan en faktura annulleres efter indsendelse?<\/h3>\n<p style=\"margin: 0 0 14px;\">Ja \u2013 hvis du kontakter os hurtigt. Send en mail til<br \/>\n<a href=\"mailto:kundeservice@fakturadanmark.dk\">kundeservice@fakturadanmark.dk<\/a> hurtigst muligt efter indsendelse.<\/p>\n<h3 style=\"margin: 14px 0 6px; font-size: 18px;\">Hvad hvis min faktura har mange varelinjer?<\/h3>\n<p style=\"margin: 0 0 18px;\">Vi kan h\u00e5ndtere op til <strong>50 varelinjer<\/strong>. Hvis der er flere, kan fakturaen opdeles i flere fakturaer,<br \/>\neller sendes med samlet bel\u00f8b og specifikation som bilag. Kontakt os hvis du er i tvivl.<\/p>\n<hr style=\"margin: 22px 0; opacity: .25;\" \/>\n<p><!-- Abonnement \/ opsigelse --><\/p>\n<h2 style=\"margin: 0 0 10px; font-size: 22px;\">Abonnement og opsigelse<\/h2>\n<h3 style=\"margin: 14px 0 6px; font-size: 18px;\">Er der binding eller abonnement?<\/h3>\n<p style=\"margin: 0 0 14px;\">Nej. Der er <strong>ingen abonnement, ingen binding og ingen opsigelse<\/strong>.<br \/>\nDu betaler kun for de fakturaer, du sender.<\/p>\n<h3 style=\"margin: 14px 0 6px; font-size: 18px;\">Hvordan stopper jeg som kunde?<\/h3>\n<p style=\"margin: 0 0 18px;\">Du stopper blot med at indsende fakturaer.<\/p>\n<hr style=\"margin: 22px 0; opacity: .25;\" \/>\n<p><!-- Betingelser + kontakt --><\/p>\n<h2 style=\"margin: 0 0 10px; font-size: 22px;\">Betingelser<\/h2>\n<p style=\"margin: 0 0 18px;\">Du kan l\u00e6se vores betingelser her:<br \/>\n<a href=\"https:\/\/fakturadanmark.dk\/wp-content\/uploads\/2023\/12\/Betingelser122023.pdf\" target=\"_blank\" rel=\"noopener\"><br \/>\n<\/a><a href=\"https:\/\/fakturadanmark.dk\/wp-content\/uploads\/2026\/01\/Faktura_Danmark_Betingelser_2026.pdf\">Betingelser (PDF)<\/a><a href=\"https:\/\/fakturadanmark.dk\/wp-content\/uploads\/2023\/12\/Betingelser122023.pdf\" target=\"_blank\" rel=\"noopener\"><br \/>\n<\/a><\/p>\n<div style=\"padding: 16px; border: 1px solid rgba(0,0,0,.15); border-radius: 10px;\">\n<h2 style=\"margin: 0 0 10px; font-size: 20px;\">Fandt du ikke svaret?<\/h2>\n<p style=\"margin: 0;\">Skriv til os p\u00e5 <a href=\"mailto:kundeservice@fakturadanmark.dk\"><strong>kundeservice@fakturadanmark.dk<\/strong><\/a><br \/>\n\u2013 vi svarer hurtigt og konkret.<\/p>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Her finder du svar p\u00e5 de mest stillede sp\u00f8rgsm\u00e5l til vores kundeservice. Sikkerhed og mails fra Faktura Danmark Der kan [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-28","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/fakturadanmark.dk\/?author=1"},"uagb_comment_info":0,"uagb_excerpt":"Her finder du svar p\u00e5 de mest stillede sp\u00f8rgsm\u00e5l til vores kundeservice. 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